Customer Support & Refund Policy

1. Customer Support

For account, billing, refund, technical, or general support, contact:

QJORA AI
Email: support@qjoraai.com

When contacting support, include the email address associated with your QJORA AI account and a brief description of the issue.

Do not send passwords, full payment-card numbers, or other highly sensitive payment information by email.

2. Failed Image Generations

A credit is reserved when generation begins. If no image is successfully saved to your private gallery because the request is blocked, the provider fails, the result is invalid, spending protection stops the request, or gallery storage fails, QJORA AI automatically attempts to return the reserved credit to its original credit category.

If your balance does not update, refresh the dashboard. If the credit is still missing, contact support@qjoraai.com with the account email and approximate time of the request so the account can be reviewed.

3. Completed Image Generations

AI image generation uses computing resources once processing begins.

Because of this, completed image generations and credits already used for successful generations are generally not refundable solely because:

• the customer does not like the artistic result
• the generated image differs from the customer’s expectation
• a face, pose, outfit, background, anatomy, or other detail is not reproduced exactly
• the customer later decides not to use the image

AI-generated results can vary, and exact results are not guaranteed.

4. Credit Pack Purchases

Credit packs are one-time purchases.

Purchased pack credits remain separate from subscription credits, do not expire while the account remains open, and remain usable after a subscription ends.

Refund requests for unused credit packs may be reviewed individually.

If a refund is approved or processed for a credit-pack purchase, the corresponding credits may be removed from the customer’s account.

If some or all refunded credits have already been used, QJORA AI may restrict further generations until the resulting account balance is resolved.

5. Subscriptions

Subscriptions renew automatically each month until canceled.

Cancel before the next renewal to prevent the next charge. A subscription scheduled for cancellation remains active through the cancellation date shown in the dashboard, and no additional monthly plan credits are issued after it ends.

After each successful paid renewal, plan credits reset to the amount included with the plan instead of being added to unused plan credits.

Canceling a subscription does not automatically refund previous subscription charges.

Refund requests involving subscription charges may be reviewed individually and are subject to applicable law.

6. Duplicate Charges

If you believe you were charged more than once for the same purchase, contact support@qjoraai.com before filing a payment dispute when possible.

QJORA AI will review the transaction records and correct verified duplicate charges where appropriate.

7. Refund Requests

To request a refund, email:

support@qjoraai.com

Include:

• the email address associated with your QJORA AI account
• the purchase or charge in question
• the approximate transaction date
• a short explanation of the issue

Do not email full card numbers.

Refund requests are reviewed based on the circumstances of the purchase, whether credits were used, service delivery, and applicable law.

Except where required by applicable law, completed generations, consumed credits, and subscription charges are generally non-refundable. Nothing in this policy limits any refund, cancellation, cooling-off, or other consumer right that cannot lawfully be waived.

8. Payment Disputes and Chargebacks

If a payment is disputed or reversed through a bank, card issuer, or payment provider, credits awarded from that payment may be removed.

If disputed credits were already used, the account may temporarily have restricted generation access until the balance is resolved.

Fraudulent or abusive chargebacks may result in account restrictions or termination.

9. Refund Processing

Approved refunds are submitted through the payment processor used for the original purchase.

The time required for a refund to appear depends on the payment provider, bank, or card issuer.

QJORA AI cannot guarantee the exact date a financial institution will post a refund after it has been submitted.

10. Account and Data Deletion Requests

QJORA AI currently handles account and personal-data deletion requests manually. To request deletion, email support@qjoraai.com from the address associated with your QJORA AI account.

QJORA AI may need to verify the request. Eligible account information and private gallery images may be deleted or de-identified, while billing, fraud-prevention, security, dispute, or legal records may be retained where reasonably necessary or required by law.

Deletion is not automatic, and QJORA AI does not promise a fixed completion time. If an active subscription exists, support will explain the effect of deletion and how subscription access or cancellation must be handled before the account is removed.

11. Policy Changes

QJORA AI may update this Customer Support & Refund Policy as the service evolves.

Material changes may be reflected by updating the effective date or providing additional notice where appropriate.

12. Contact

For customer support, billing questions, or refund requests:

QJORA AI
Email: support@qjoraai.com